Get up to speed on AI — in plain language.

Generative AI produces new content—text, images, code, summaries, audio—on demand, based on patterns learned from vast amounts of existing data.

Shadow AI is what happens when employees use AI tools the organization hasn't approved, usually because the approved options don't meet their needs.

Prompt engineering is the practice of writing clear instructions for an AI system, specifying the task, context, format, and constraints, so it produces more useful, consistent output.

RAG connects a generative AI model to your organization's documents so it answers from what you actually know, not just what the model was trained on.

AI governance is the system that determines who can deploy AI, under what conditions, with what oversight, turning ad hoc experimentation into accountable organizational practice.

Hallucinations are AI outputs that are confidently stated but factually wrong. The model isn't lying or guessing, it's generating plausible-sounding language that happens to be false.